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Clinical Support Clerk

Company Name:
Phelps County Regional Medical Center
The Clinical Support Clerk is responsible to the Nurse Manager for ensuring the effective coordination and scheduling of home care patients/clients, facilitating communication between multidisciplinary staff members, and providing clerical support to the home care team.
Essential Duties and Responsibilities
1. Answers telephone in a kind and professional manner.
2. Coordinates team meetings and patient/client care conferences as requested.
3. Ensures schedules match actual visits/hours.
4. Identifies and responds to customer needs and requests.
5. Schedules field staff in an efficient and effective manner with oversight from the Nurse Manager.
6. Takes messages and handles inquiries in an effective and efficient manner.
Standards of Behavior __
v Service: I will seek out opportunities to improve customer satisfaction, always maintaining a positive attitude, showing respect to those we serve, and maintaining a safe environment for everyone
v Opportunity: I will address the needs of my customers and respond in a timely manner. It is my responsibility to provide everyone with prompt service, assist customers, listen courteously and maintain their right to privacy.
v Attitude: I will represent PCRMC with a positive attitude, caring demeanor and professional appearance in all encounters including stressful situations. A positive attitude is demonstrated through a friendly approach, active listening and meeting the needs of our customers.
v Respect: I am dedicated to serving our customers. I will treat everyone with courtesy and respect. I will respect and appreciate the value of all individuals through my behavior and communication.
v Safety: I am committed to promoting a safe culture within our organization.
_ _
Education
High School diploma or equivalent required.
Minimum Work Experience
Previous healthcare scheduling experience preferred. Computer proficiency required.

Certification/Licenses
Valid Missouri Driver's License and proof of automobile insurance.
Mental/Physical Requirements
Considerable mental concentration. Ability to receive and express detailed information through oral and written communications. Excellent interpersonal and organizational skills. Approximately eighty percent of the time spent communicating with patients, families, visitors, employees, and physicians.
Working Conditions
Standard office conditions. __

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